Client Support & Knowledge Base
Frequently Asked Questions
Clear, transparent answers about our Canadian chauffeur standards, Pearson airport staging, winter-ready fleet, transparent fares, and booking policies.
We recommend reserving at least 12 to 24 hours in advance to guarantee your preferred vehicle model (such as a Cadillac Escalade ESV or Mercedes-Benz S-Class). For urgent requirements, same-day online bookings are accepted up to 2 hours prior to pickup across Toronto and the Greater Toronto Area.
Have a Specific Itinerary Question?
Our Toronto dispatch desk is available 24/7 to coordinate complex roadshows, multi-vehicle logistics, and custom Ontario charters.