Official Policies & Governance
Vika Executive Terms & Conditions
By reserving luxury chauffeur transportation with Vika Executive, you agree to the following commercial standards, cancellation rules, and Canadian operational guidelines.
1
Reservations & Payment Terms
- •All reservations are subject to vehicle availability and chauffeur scheduling confirmation.
- •A valid reservation request must include full pickup, destination, passenger count, and contact details.
- •Payments may be settled via corporate Net-30 invoicing, major credit card terminals upon completion, or pre-arranged cash payment.
- •All quoted fares are in Canadian Dollars (CAD) unless explicitly designated otherwise.
- •Applicable Ontario Harmonized Sales Tax (HST 13%) and regulatory airport licensing fees are itemized transparently in your ride confirmation.
- •Rates remain fixed once your official booking confirmation has been issued by dispatch.
2
Cancellation & Refund Policy
12+ Hours Before
100% Full Refund
Complimentary cancellation
4–12 Hours Before
50% Charge
Late cancellation fee
Under 4 Hours
80% Charge
Chauffeur en route compensation
No-Show
100% Charge
Full fare non-refundable
• If Vika Executive must cancel a reservation due to unforeseen operational issues or severe weather road closures, a 100% full refund is issued immediately.
• Approved credit card refunds are processed within 3–5 business days depending on your Canadian banking institution.
3
Airport Waiting Grace Periods & Tolls
- •Airport Arrivals (YYZ & YTZ): Complimentary 60-minute wait time starting from verified commercial flight touchdown.
- •Non-Airport Pickups: Complimentary 15-minute grace period from the scheduled reservation time.
- •Extended Waiting Time: Billed at CAD $1.00/min for sedans and CAD $1.50/min for SUVs and Sprinter vans thereafter.
- •Highway 407 ETR express tolls are billed at exact provincial cost when requested by the client for expedited transit.
- •Unscheduled en-route stops requested by passengers are billed at standard stop rates ($25 to $35 depending on vehicle tier).
4
Cleaning & Vehicle Damage Policies
- •Standard spills or debris requiring professional interior detailing: Minimum CAD $250.00.
- •Biohazard decontamination (e.g. bodily fluids, illness, or severe contamination): CAD $350.00 to $500.00.
- •Any physical damage caused to leather seating, entertainment screens, doors, or cabin fixtures will be assessed and billed at replacement cost.
5
Vehicle Substitution & Upgrades
- •We make every reasonable effort to provide the exact vehicle model requested during booking.
- •If a vehicle becomes unavailable due to unexpected mechanical inspection, an equivalent or upgraded vehicle tier will be provided at no extra charge.
6
Reservation Modifications
- •Modifications to pickup times or addresses submitted 12+ hours prior to pickup are processed free of charge (fare adjustments may apply for increased distance).
- •Modifications requested within 4 hours are subject to vehicle availability and chauffeur dispatch routing.
7
Passenger Conduct & Safety Standards
- •Seat belts must be worn by all vehicle occupants at all times pursuant to Ontario Highway Traffic Act requirements.
- •Strictly no smoking, vaping, or electronic cigarette usage is permitted inside any vehicle.
- •Consumption of cannabis or open alcoholic containers in non-licensed vehicle compartments is strictly prohibited by Ontario provincial law.
- •Threatening, abusive, or unsafe behavior toward the chauffeur will result in immediate termination of the ride without refund.
8
Limitation of Liability
- •Vika Executive is not liable for delays caused by catastrophic weather events, major highway closures, flight diversions, or police road closures beyond reasonable control.
- •Passengers are responsible for personal belongings; chauffeurs inspect vehicles upon drop-off, but Vika Executive assumes no liability for forgotten items.
9
Professional Chauffeur Standards
- •All chauffeurs are commercially licensed, background-vetted, and carry full municipal livery operating credentials.
- •Chauffeurs operate under strict non-disclosure obligations to protect executive client confidentiality.
10
Luggage & Occupancy Capacities
- •Passengers must adhere to the designated passenger and luggage capacities stated for each vehicle tier.
- •Excess baggage requiring a vehicle upgrade will be accommodated subject to available fleet dispatch and applicable tier rates.
11
Child Safety Seats
- •Transport Canada certified rear-facing, forward-facing, and booster seats are available upon advance reservation request.
- •Ontario child occupant safety regulations apply strictly to all minor passengers.
12
Service Animals & Pets
- •Certified service animals accompany passengers free of charge in accordance with Ontario accessibility legislation.
- •Domestic pets must be declared during reservation and transported inside secure travel carriers.
13
Automated Flight Radar Synchronization
- •We track commercial flight arrivals in real-time when valid airline flight numbers are provided during booking.
- •Please ensure accurate airline and flight number details are submitted to ensure seamless airport staging.
14
Privacy & Data Protection (PIPEDA)
- •Personal contact and travel information is collected solely for the fulfillment of your chauffeur reservation.
- •We comply strictly with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
- •Your private travel details are never sold, rented, or distributed to third-party marketing entities.
15
SMS & Digital Notifications
- •By placing a reservation, you consent to receive critical operational trip updates (driver assignment, en-route alerts) via SMS and email.
- •You may opt out of non-essential communications at any time.
16
Force Majeure
- •Vika Executive is not liable for service disruptions caused by natural disasters, extreme winter ice blizzards, civil emergencies, or government border closures.
17
Cross-Border Travel (Canada / US)
- •For cross-border transfers (e.g. Toronto to Buffalo BUF), passengers are solely responsible for valid passports, visas, and border entry documentation.
- •Delays encountered during Canada Border Services Agency (CBSA) or US Customs and Border Protection (CBP) inspections will be billed at standard waiting rates.
18
Governing Law & Jurisdiction
- •These Terms & Conditions are governed by and construed in accordance with the laws of the Province of Ontario and the applicable federal laws of Canada.
- •Any legal proceedings arising from these terms shall be submitted to the exclusive jurisdiction of the courts of Ontario.
19
Acceptance of Terms
- •Completing a reservation online, via telephone, or through email dispatch constitutes full legal acceptance of these Terms & Conditions.
Have Questions Regarding Our Terms?
Our Toronto dispatch desk is available 24/7 to assist with corporate terms, special flight delays, or custom agreements.